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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 4,401-4,450 of 15,706 items.
Excellent service

Excellent service , Excellent lenses would not hesitate to recommend

By from Unknown location on 04.11.2019 20:45

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Thank you for my lenses the process was…

Thank you for my lenses the process was really easy and was very efficient . Was supper happy with the next day delivery . Will be using you again and will be definitely be recommending you to my friends and family

By from Unknown location on 04.11.2019 19:32

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Always very good and great value

Always very good and great value - plus they come on time. Could maybe get smaller boxes whilst Delivering ( save the planet and all that ) but besides the size of packaging excellent service .

By from Unknown location on 04.11.2019 18:25

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I couldn't cancel my order

I couldn't cancel my order that i sent to wrong address. i realized right away but it was too late. I called but they said they can't cancel once you make an order.

By from Unknown location on 04.11.2019 18:04

Company replied:

Hello Rafael, Thank you for your feedback. I am really sorry that your experience has not been a positive one. Once an order has been placed, we have a 30 minute window where changes can be made, after this time we are unable to change or cancel an order I'm afraid. A refund will be issued once your order has been returned from the US. Apologies again for the inconvenience caused, Kind regards Hayley

, 04.11.2019 19:55

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As always excellent delivery and product

As always , very fast delivery and excellent quality . Thanks

By from Unknown location on 04.11.2019 17:03

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Never had any problems

Never had any problems! Happy customer

By from Unknown location on 04.11.2019 16:56

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Great service

Great service! Order received within 24hrs.. Great price also!!

By from Unknown location on 04.11.2019 05:46

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New Happy Customer

New Customer to Contactlenses.co.uk and I will continue to order from them in the future. Easy to use site, quick and efficient service and above all the contact lenses that I ordered were excellent quality and not as expensive as I had been paying previously.

By from Unknown location on 02.11.2019 05:10

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Buy Quality Senses - Go On See For Yourself!

Contactlenses.co.uk are simply the best lens supplier that I have found. The provide a complete array of good quality lenses at reasonable prices and have an excellent customer service department (Customer Services phoned me to enquire when I would be using the extended wear lenses that I ordered so that they could ensure that the lenses would be in date)

By from Unknown location on 01.11.2019 22:42

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Sort out your PACKAGING

The lenses are great. The price is good. The delivery is fast. BUT THE PACKAGING IS APPALLING. A box 8x the size necessary is used. Really disappointing

By from Unknown location on 01.11.2019 20:51

Company replied:

Hello Sonja, Thank you for your feedback. I am sorry that your order has been sent in a box that was not letterbox friendly. We are aware that on occasions some orders have been sent in our largest box, this is due to some minor changes made on our lens packaging. This has now been rectified and over the coming months we will be rolling out our newer boxes which will fit in our letterbox friendly packaging. Again so sorry this happened, we really appreciate you feeding this back to us. Kind regards Hayley

, 04.11.2019 20:11

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Always excellent service

Always excellent service! Thanks a lot!

By from Unknown location on 01.11.2019 19:51

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Excellent service and very speedy…

Excellent service and very speedy delivery

By from Unknown location on 01.11.2019 19:37

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Informed me of a brilliant offer

Informed me of a brilliant offer. Despatched that night, recieved two working days later. Brilliant site, excellent service and products.

By from Unknown location on 01.11.2019 17:31

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A very friendly and helpful company

A very friendly and helpful company. 5*

By from Unknown location on 01.11.2019 16:08

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Competitive prices

Competitive prices, good website, quick fulfilment of order and delivery the following day

By from Unknown location on 01.11.2019 15:57

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Great overall

The website is easy to navigate, I like that you can repeat an order. Delivery is fast and worth the cost. Prices and products are great

By from Unknown location on 01.11.2019 10:33

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"the order was marked""despatched"" FAST"

"the order was marked""despatched"" FAST, so at first I was happy,raly happy. Except there's one little problem: here we are nearly two weeks later and contactlenses.co.uk still hasn't bothered to really ship my order. That's right, they printed a shipping label, but they never bothered to actually drop the package off with the shipper! If the ""sender is still preparing the item"" don't tell me it has been despatched, because it hasn't. It would be nice if someone from this outfit would email me back and let me know what's going on and when I can expect my item to really be shipped and not just marked shipped on their website."

By from Unknown location on 01.11.2019 04:26

Company replied:

Hello Patrick, Thank you for your review. I am very sorry to hear that there has been a delay in you receiving your order. As far as we can see, the order has been marked as 'despatched' however upon checking on the shipping websites using the tracking, it appears as though the parcel has not been received. Our customer support has emailed you earlier today and have also contacted the relevant departments to try and find out exactly what has happened. We will resolve this for you asap. Again so sorry for the inconvenience this has caused. Please keep a look out for an email from us soon! Kind regards Hayley

, 01.11.2019 17:12

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Superb as always

Superb as always, very fast delivery, cheap no problem

By from Unknown location on 31.10.2019 20:58

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Those are the best contact lenses I…

Those are the best contact lenses I have tried so far. Definitely recommend!

By from Unknown location on 31.10.2019 16:02

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Good quality lenses and delivered on…

Good quality lenses and delivered on time every time. I am due for a review soon. Then if there is no change then I will order.

By from Unknown location on 30.10.2019 17:59

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Always good service

Always good service. Very prompt. Been ordering for years.. Thanks

By from Unknown location on 30.10.2019 15:45

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Good quality and affordable prices

Good quality and affordable prices. Delivery and service exceptional. Thank you!

By from Unknown location on 30.10.2019 10:24

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Good price ..

Good price ... Good service

By from Unknown location on 29.10.2019 17:10

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Always excellent service

Always excellent service. Speedy delivery

By from Unknown location on 29.10.2019 15:36

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Faultless service

Faultless service and speed of delivery. Thank you.

By from Unknown location on 29.10.2019 05:00

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A really good service

A really good service, reliable, quick and effcient

By from Unknown location on 28.10.2019 21:22

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Excellent service

Excellent service

By from Unknown location on 28.10.2019 19:55

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I have using contact lenses.co.uk for six years

I have using contact lenses.co.uk for over six years, I have never been dissatisfied with the service I have received and would highly recommend

By from Unknown location on 28.10.2019 18:31

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Packaging

This company are excellent and I have used them for many years, but of late I have been very frustrated and had discussions with them regarding the size of their packaging. my order use to perfectly fit through my letter box, now the same amount and the box is huge, 80% is packaging material. and as it will not go through the letterbox, I have to collect it from my post-office sorting office which is a two hour round trip. The other this is the total waste of packaging is not good for the environment.

By from Unknown location on 28.10.2019 16:45

Company replied:

Hi Terry, Thank you for your feedback. We are aware of the issue we have with certain packaging and this was due to some very small changes made to our lens packaging. Your comments were taken on board and I can confirm our improved boxes are due to be rolled out in the coming months and anticipate these lenses being delivered to our customer in the new year! Please feel free to give our customer support team a call when you need a new order. We will make sure your order is sent in the most practical packaging we have and to avoid inconvenience to you. Apologies again and thank you for giving us the opportunity to resolve this. Kind regards Hayley

, 05.11.2019 14:22

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First Class from start to finish, excellent, thanks.

The service I received was excellent from start to finish. Every step of my order was relayed to me by email, I ordered lenses on a Monday and they were delivered to me in France on Thursday morning. The lenses are great and and also cost less than I normally pay. Cannot recommend this company highly enough, I will definitely be using them again.

By from Unknown location on 28.10.2019 16:34

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Quick but packaged poorly

The order was processed and delivered very quickly and accurately. Unfortunately, even though the order consisted of just two small boxes of lenses, it was packed in a box too big to fit through a standard letterbox. This could easily have been sent in a letterbox friendly format and saved a trip to the sorting office!

By from Unknown location on 28.10.2019 16:26

Company replied:

Hello Ray, Thank you for taking the time to review our services. Im pleased your order arrived quickly, however apologies that this was not as efficient as it should. You're are correct in that your order was sent in a box that was not suitable and I have passed this onto our despatch department to ensure this does not continue. Apologies again, Kind regards Hayley

, 05.11.2019 14:27

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Contact Lenses

Great lenses, quick delivery

By from Unknown location on 27.10.2019 08:44

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Excellent quality and delivered on time…

Excellent quality and delivered on time as promised!

By from Unknown location on 25.10.2019 22:01

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Great site

I searched google for a contact lense site. Found this one quite quickly and liked what I saw. Looked for the contact lenses with the best reviews and purchased. They arrived a few days later which I was quite impressed with. The whole experience was great. I would have liked the option to trial lenses before making the commitment to purchase a month's worth though.

By from Unknown location on 25.10.2019 16:36

Company replied:

Hello JPE, Welcome to Contactlenses.co.uk and thank you for choosing us! It is unfortunate that we are unable to offer samples on our lenses but would encourage you to contact us for any reason the lenses you ordered were not suitable. We really hope you like the Crystal lenses and that we can welcome you back again soon. Thanks again, Kind regards Hayley

, 05.11.2019 14:31

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Contact lenses.

Great price and service as usual.

By from Unknown location on 25.10.2019 15:36

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No problems and fast delivery

No problems and fast delivery

By from Unknown location on 25.10.2019 15:13

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Quick and correct as always.

Quick and correct as always.

By from Unknown location on 25.10.2019 14:43

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Wouldn’t get my lenses anywhere else

Wouldn’t get my lenses from anywhere else after using them for the last 8 years!

By from Unknown location on 25.10.2019 14:36

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Everything perfect as always

Everything perfect as always. Very reliable, very good quality for money.

By from Unknown location on 24.10.2019 15:52

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I have used Contactlenses.co.uk for…

I have used Contactlenses.co.uk for many years, they have never let me down, they send the new lenses automatically just as I am on my last box, no fuss, no hassle, new lenses straight through the letterbox.

By from Unknown location on 23.10.2019 17:01

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Love the lenses

Love the lenses, very comfy and can wear them at work all day. Good price too

By from Unknown location on 23.10.2019 14:31

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Brilliant company this was my first…

Brilliant company this was my first purchase, extremely pleased with their pricing & speed in delivering. Amazing service! I eont be using anybody else from now.Thanks for your swift efficient service and great product.

By from Unknown location on 23.10.2019 09:09

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Love these guys

Love these guys! Deliver on time and to a great price. Been using them for over 10 years, and only once have they only mispicked my product, not a bad success rate!

By from Unknown location on 22.10.2019 06:05

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Fast delivery

Fast delivery arrived in less than 24 hours

By from Unknown location on 21.10.2019 15:27

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This is the best online company I deal…

This is the best online company I deal with. I've used them for years, and they are amazing. They always send the correct order out at super fast speed, it is straightforward and quick to order by phone or online. When I've ordered by phone, they are always friendly, polite and efficient. I can honestly recommend them wholeheartedly.

By from Unknown location on 19.10.2019 11:08

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Very good company

Very good company, I have been using for years now. The only thing- delivery - up until last year the delivery used to be much faster, it has slowed down unfortunately. But the selection of products are excellent!

By from Unknown location on 18.10.2019 18:42

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Ace company used for years

Used this company for over 5 years & always pleased with their pricing & speed in delivering. Ace service! I wouldn’t use anybody else. Gracias for always being so efficient.

By from Unknown location on 17.10.2019 21:39

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Great quality lenses at the best price…

Great quality lenses at the best price i could find anywhere on the internet, and delivered within 24 hours. What's not to like? Thank you contactlenses.co.uk!

By from Unknown location on 17.10.2019 08:53

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Superb customer care

I have been a customer for at least 10 years now and always found the quality and service to be impeccable. Just yesterday I placed an order and due to a website error had an issue with the delivery address. I emailed at midnight last night when I realised and the issue was resolved in a tremendously kind, professional and helpful manner before midday today by Danielle who I would like to personally thank for her stellar customer care. The company can rely on my continued custom and recommendations. Many, many thanks to both Danielle and the rest of the company.

By from Unknown location on 16.10.2019 10:32

Company replied:

Hi Amy, Thank you for being a long-standing customer of ours and for taking the time to leave a review. We love hearing from happy customers and I have passed on your thanks to Danielle and the rest of the team! Kind regards, Sophie Contactlenses.co.uk

, 17.10.2019 08:55

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Always spot on!

Fast dispatch and delivery as always. Little disappointed with one type of lenses not in stock till November but I can't argue with the price.

By from Unknown location on 15.10.2019 15:16

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.