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5 stars:
14155
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15672 customer reviews
4.8

Customer Reviews

Showing 401-450 of 15,675 items.
Easy to order (use re-order function)

Easy to order (use re-order function), cost is farily reasonable, very quick, regular updates on the despatch and delivery ETA etc.

By from Unknown location on 08.09.2023 19:07

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Order process straightforward

Order process straightforward, fast delivery. Great quality.

By from Unknown location on 08.09.2023 18:42

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Placed my order in plenty of time to…

Placed my order in plenty of time to arrive while I was home, including expected dispatch etc and then had to chase them as no contact from your company

By from Unknown location on 08.09.2023 18:10

Company replied:

Hello Esther Thank you for your feedback. I am sorry your order was not sent on time. I can see you have spoken to our team who explained there was an issue with stock allocation between our despatch centres and your order did not get allocated to either one. Apologies for this and the error has been rectified. At the time of your discussion I can see we sent your order on a priority delivery and sent you a complimentary discount. I hope this has helped resolve the matter. Kind regards Hayley

Hayley Brown, 18.09.2023 12:34

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They delivered the ordered contact…

They delivered the ordered contact lenses quicker than I thought possible. A very happy customer

By from Unknown location on 08.09.2023 16:51

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I got them very quickly

I got them very quickly

By from Unknown location on 07.09.2023 15:48

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10% increase in cost

Feel a 10% increase on cost of my usual order is too much even with inflation.Was £47 in May.Now is £57.Still cheaper than most but would question reasoning for increase.

By from Unknown location on 06.09.2023 17:28

Company replied:

Hello Ray, Thank you for your feedback. It is regretful that prices have had to be increased and that you have been affected by these. Over the years we have had the Crystal brand, we have held off prices rises and then, only increased these by 10p every time we did. It is unfortunate that recently prices to us have been on the rise and that we were unable to hold off passing on some of these to our customers. Apologies again that you have been affected by our prices increases. We really appreciate your continued custom. Kind regards Hayley

Hayley Brown, 11.09.2023 16:28

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Excellent experience

Excellent experience with contactlense.co.uk. Crystal Contacts that I purchased are excellent and great value for money.

By from Unknown location on 05.09.2023 19:59

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My contact lenses arrived very prompt…

My contact lenses arrived very prompt and I have worn 3 pair and unlike other I have tried they have been a perfect fit.

By from Unknown location on 05.09.2023 18:34

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Timely delivery and value for money

Timely delivery and value for money

By from Unknown location on 05.09.2023 17:14

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Fast efficient service lens arrived…

Fast efficient service lens arrived within 3 days of placing the order for my lenses

By from Unknown location on 05.09.2023 15:57

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Great product

Great product

By from Unknown location on 05.09.2023 15:47

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Always a great experience

Great company always arrives within a couple of days great service great product

By from Unknown location on 04.09.2023 19:09

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Great company.

Great company. I've ordered wrong contact lenses, my mistake and in only one day the right contact lenses arrived at home. I'll use the company from now on for my orders. Thank you!

By from Unknown location on 22.08.2023 15:50

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Ive been waiting for my order since the…03/07/2023

Ive been waiting for my order since the 03/07/2023. I hope we can get this resolved as been with this company for a long time now and never had any problems.

By from Unknown location on 07.08.2023 17:21

Company replied:

Hello Jane, Thank you for getting in touch. I can see that your order left our despatch centre on the 21st July so should have arrived before now. Our support team confirmed this with you on the 7th August when you made the enquiry, and also confirmed the order had been delivered at your address on the 22nd August. I hope this has now been resolved for you. Apologies again and thank you for ordering with us. Kind regards Hayley

Hayley Brown, 16.08.2023 11:21

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No stock

I've used this company for a few years now to buy my contacts. They've always been really good. Up until now, the only negative experiences I've had have been when I've bought cheaper lenses that irritated my eyes, and that's my fault. Most of their lenses have been great quality and I wear them for really long days with no problems. But recently everything's out of stock! Even coloured lenses. Not great when you've run out and need them quickly. I'm having to reuse my daily disposable lenses now so will have to buy somewhere else this time which is a shame.

By from Unknown location on 07.08.2023 11:34

Company replied:

Hello. Thank you for your feedback. I am sorry that our popular Crystal brand has not been available. We have been working hard to keep up with the demand and hope to have some of the brand available within a week or 2. I have asked that our support team contact you when we can create an order for you if this will help? Apologies again and thanks for your continued support. Kind regards Hayley

Hayley Brown, 16.08.2023 11:36

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Appalling

This company has gone from great to appalling, don't trust your money here, they have let me down badly over the last few months so I will be switching my business elsewhere having used them for over 10 years, absolutely disgraceful

By from Unknown location on 20.07.2023 18:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:02

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Been using this company for nearly a decade

As you can see on a lot of the below reviews people (including myself) have been using this company for nearly a decade with out any problems at all. I have used this company for a LONG time without one single problem, very very quick shipping and reasonable costs. Yes my most recent order has been delayed but isn't everything at the moment? If you have used a company for nearly a decade they must have been doing something right. The below one star reviews are unfair I have received regular updates since making my order. Yes it's not ideal that it has taken longer than usual but again this is the first ever time there has been a delay.

By from Unknown location on 20.07.2023 16:08

Company replied:

Hello Rachel, THANK YOU so much for your positive review considering the circumstances. We would like to apologise profusely for the delays you, along with others have experienced recently. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:07

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A company in trouble that don't have the honesty to stop taking people's money.

Ordered from them, after they had started having problems (I hadn't realised and they hadn't got the honesty to stop receiving orders that they couldn't fulfil). I get regular emails promising me at some point I'll receive my order. Today I've asked for a refund, I went to a rival and received my lenses within 2 days.

By from Unknown location on 19.07.2023 11:49

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:02

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Huge delays

Very few lenses in stock. Went ahead and ordered different ones. After a week I still hadn’t received anything. Checked and currently dispatch taking over a week from ordering. Surely they need to make this a banner on top of the front page of their website? Emailed to cancel only to be told emails taking three days to reply to. Ordered from Lenstore and received the next day

By from Unknown location on 19.07.2023 10:17

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Something has gone very wrong lately...

Something has gone very wrong lately. If you filter these reviews by the most recent, you'll see I'm not alone in my dissatisfaction. I'm sure I'll get the same 'copy & pase' reply that all of the other reviews are getting but I'm writing this to help potential customers avoid disappointment - At least until they have sorted their issues out. I've had to resort to wearing my glasses for a week, after running out of lenses which has been a pain. Order placed weeks ago and still no sign of it being sent. I called last week and I was told my order was being sent the following day. I gave them the benefit of the doubt, but my order was never sent. Further supply issues I believe? This has gone on for too long now so I've requested a refund and sourced a new supplier. A real shame after almost a decade or being a happy customer.

By from Unknown location on 19.07.2023 00:08

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Sadly seem to have gone very bad

Sadly seem to have gone bad. Have used successfully for many years, but have been waiting over a month for my order with constant promises of dispatch that are never met. I will need to request a refund and switch to an alternative supplier. Sad and disappointing after they had previously been so good

By from Unknown location on 18.07.2023 15:43

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Sadly gone bad

Sadly gone bad. Used them for nearly 3 years, and could not fault them. They're very helpful and have been flawless,but now cannot provide the lenses I used anymore. Says 30 days but been months. Had to get a refund which they did. I've now found another company luckily. Sadly I will have to use the other company now. Same price too thankfully.

By from Unknown location on 17.07.2023 22:14

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Have used them for years but now they are failing

Have used them for years, but since 3 June 2023 they have failed to deliver my lenses. I got a refund for my June order, thought I’d try again with a different brand of lenses (which was their advice) on July 1st. It is now 17th July and nothing received except for apology emails. I seems like they are failing again. Something has gone horribly wrong with this business.

By from Unknown location on 17.07.2023 10:20

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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And still waiting...

Back on the 7th June I placed my first order with this company. After waiting over 3 weeks, my order was cancelled. An apology was sent, along with a discount to order a different set. These were ordered on the 27th June. I am still waiting. It has taken me to chase the order to be told I would be contacted again the following day. This never happened and I have now been told to wait till Tuesday. It is a constant circle of poor organisational skills, a complete let down, and never ending wait. A second chance was given, but there won't be a third. We all have issues, but it is how it is handled using great customer services to reach out first, not waiting for customers to leave or chase themselves.

By from Unknown location on 15.07.2023 09:10

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Ordered over 19 days ago

"Ordered over 15 days ago, and after chasing was told they would be shipped in 1-3 days and that they would update me the following day. 3 days later, still not shipped and no updates provided as they promised. Update: They have now emailed to say ""our stock is currently unavailable. You should have received some emails about this the management team sent."" Seems odd they dont have access to the stock and Ive not received emails from the management team. Update: Did receive my order, unfortunately the 30% discount they promised was no where to be seen."

By from Unknown location on 14.07.2023 12:34

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Really shocking fall from grace in…

"Really shocking fall from grace in customer service. I've been buying contact lenses from contactlenses.co.uk for over 10 years now, and recently I've noticed a massive drop in quality of service. I originally bought crystal daily disposables, and had to wait a week (when I noticed my order was still ""processing"") before I called up contactlenses.co.uk, and was informed that they don't do these anymore (no idea why my order processed for a full week before I was told this). Desperate for contact lenses, I bought 2 boxes of Focus Dailies and even paid extra for 1st class delivery... this was a week ago, and still have yet to get any news about the delivery of my contact lenses. I contacted customer support and found Sophie to be very helpful and sympathetic, but ultimately I feel like the company as a whole has really gone downhill. I haven't been able to drive or exercise without my contacts and feel really annoyed that I have had to go to so much effort and still haven't received a couple boxes of contact lenses. I've been a customer here since 2012, but I'll be looking at other contact lenses sellers, as this really isn't on. Huge price hikes in contact lenses, delayed deliveries, lack of stock. Terrible."

By from Unknown location on 14.07.2023 10:09

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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ordered over 10 days ago

Edit,. CS team got in touch and keep me posted on the delays. They even threw in a extra box as a way to say sorry. Well recovered guys

By from Unknown location on 13.07.2023 09:54

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Atrocious customer service!

Made an order 11 days ago and still waiting. No update on delivery times until I called in.

By from Unknown location on 12.07.2023 19:40

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Have been a customer for years

Have been a customer for years, ordered my usual order and was fobbed off with issues, such as no stock and will send out tomorrow. Took 2 weeks to arrive and wa sent from another supplier, with no paperwork. I think they are in trouble as they can't now stock the Crystal range. Don't order.

By from Unknown location on 10.07.2023 21:11

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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DO NOT ORDER

I ordered over 15 days and paid for 1st class postage, 15 days later still waiting for my contact lenses. I contacted asking for a refund in with I got an email to say contacts will be back in stock mid-July. This was only sent after I sent my email. Shocking Customer experience. I will not be returning

By from Unknown location on 09.07.2023 21:36

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Don't bother

Edited after reply. I received a full refund but only after I raised a request with my bank. Ordered the lenses on 1st June 2023, it's now the 6th July 2023 and nothing has been received. Received a couple of emails saying that they were updating their systems so expect some delays, but they don't even respond to requests to cancel and refund.

By from Unknown location on 06.07.2023 15:41

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Told I have to wait 9 days for…

Told I have to wait 9 days for delivery, I've accepted it, one month later still no sign of it. One month later received email saying lenses will not be dispatched and money will be refunded. Now waiting for my money

By from Unknown location on 02.07.2023 12:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Don’t buy, look elsewhere

I have used this company since 4 April 2005, they used to be great but now their customer service is rubbish. Their adds say they are the most reliable, they aren’t. I don’t know what has happened to their customer service, they used to be so polite and helpful, now they have a take it or leave it attitude. This will be my last order with this company. Don’t order, look elsewhere. Now 3rd July, on Friday was told my lenses would be dispatched in two days. I ordered on the 15th expecting a very quick turnaround. I’m worried, is anyone receiving their order? They took my money straight away and told me on Friday they have hundreds of orders. Adding up to quite a sum. So gave you another chance: We are pleased to confirm receipt of your order placed with us on 12 Jul 2023 17:52 - thank you! Your allocated order number is 4325957. Order Total: £67.80 Despatch Estimate Date: 19 Jul 2023 Received: 18 July 2023 Hi Christine, Thank you for your order, and sorry we have not yet sent it. We had some changes to our stock and distribution, and we were getting back to normal with receiving stock and sending orders out. However, there have been some delays, and we have yet to be able to ship all orders. We understand it is frustrating and inconvenient to be without contact lenses, and we are genuinely sorry. We are doing all we can to rectify the delays and ship your order as soon as possible. No promise of when the order would be dispatched, the money was again taken from my bank - more lost interest. I cancelled this order apparently it takes 10 - 14 days to get my money back, another nice little sum of interest on all your customer’s orders. Ordered elsewhere got my lenses the next day.

By from Unknown location on 30.06.2023 13:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Incredibly disappointed

Incredibly disappointed! I have been ordering from them for years and have always been very happy but have been extremely disappointed for the last three weeks! Ordered and was told it was going to be 7 days rather than the normal quick delivery. I was ok with this as I have always been spoiled with their quick delivery. Three weeks later and no order and no communication whatsoever! I emailed them a few times on their website asking for information. They kept closing the enquiry down without a response. This morning I received an email to say that they’ve cancelled my order but I still haven’t received my email! Absolutely atrocious! They’ve just lost a good customer due to their terrible communication! Never again!

By from Unknown location on 29.06.2023 19:34

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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I’ve been using them for the last 10…

I’ve been using them for the last 10 years but recent distribution changes and absolutely poor customer communication has left me without contacts for 3 weeks! I patiently waited only to find out they have now cancelled my order! Forget this company, try Vision Direct. Ordered on Sunday and arrived on Monday!!!! Sorry Contact Lens but you have lost another valuable customer 👋

By from Unknown location on 29.06.2023 00:52

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Shoddy and Bad Customer Service

Extremely unhelpful Customer Service representative Sophie - emailed last order re their “software/ warehouse and my missing order her response was “Go Elsewhere” have been with company for nearly 10 yrs so have now gone elsewhere!

By from Unknown location on 27.06.2023 18:36

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Hi all Iv been a customer of this…

Hi all Iv been a customer of this company for years but today Iv tried to call them and Iv been waiting on the phone for over 40mins,Iv also noticed that they don’t have my reorder details still so they’ve been wiped and when I try and order I can’t get what Iv always had

By from Unknown location on 26.06.2023 18:50

Company replied:

Hello Dean, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we have become extremely busy via our call and email services. I can see your previous order history on your account which you can also access via our online site should you need to. Apologies and thank you for your patience. Kind regards Hayley

Hayley Brown, 27.06.2023 13:14

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The contacts are rubbish

The contacts are rubbish. Some arrived teared in the packet some tear inside the eyes not safe at all. Paid extra for the sensitive eyes ones made no difference at all!! Waste of my money.the company did not contact me after the review

By from Unknown location on 22.06.2023 22:58

Company replied:

Hello Raay, Thank you for your feedback. I am sorry to hear that the lenses you have purchased have not been suitable. One of our team will be in touch directly to discuss the issues with you. Apologies again and thank you for making us aware. Kind regards Hayley

Hayley Brown, 27.06.2023 13:11

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Used to deliver in about 2 days

Used to deliver in about 2 days, I've now been waiting over 2 weeks. Shoddy.

By from Unknown location on 19.06.2023 13:31

Company replied:

Hello Miranda, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we were unable to send any orders which all customers were advised of before proceeding to payment. A discount was offered to all customers happy to wait. These changes have taken longer than we hoped, and we apologise for this. Please feel free to get in touch with our support team to discuss your order further. Apologies and thank you for your patience. Kind regards Hayley

Hayley Brown, 19.06.2023 21:08

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Have been a customer of theirs for…

Have been a customer of theirs for years. Placed an order last week and they stated 5 day delivery time it has now been 7 days with no update, no explaination, and the lenses are not even at their fullfilment centre. I have had to spend more money with a different company who can reliably deliver next day. Contactlenses.co.uk have lost me as a customer. 2 weeks later and still no communication. Terrible service to be expected as they have my money already.

By from Unknown location on 18.06.2023 09:39

Company replied:

Hello Dave, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we were unable to send any orders which all customers were advised of before proceeding to payment. A discount was offered to all customers happy to wait. These changes have taken longer than we hoped, and we apologise for this. One of our support team will be in touch to discuss your order further. Apologies and thank you for your patience.

Hayley Brown, 26.06.2023 17:40

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always use this site great product and…

always use this site great product and quick delivery

By from Unknown location on 12.06.2023 18:31

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Speedy and efficient service.

Speedy and efficient service.

By from Unknown location on 06.06.2023 23:15

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Company is easy to work with

Company is easy to work with, fast delivery. No complaints.

By from Unknown location on 06.06.2023 21:52

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Received one of the boxes in old…

Received one of the boxes in old packaging which has shorter expiring dates (yet, still a year to go) while another with new packaging is expiring in 2028. The greatest problem is the two boxes are in different shapes which it’s more difficult to store

By from Unknown location on 06.06.2023 16:14

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Easy fast ordering and delivery

Easy fast ordering and delivery

By from Unknown location on 05.06.2023 23:47

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Always great service

Always great service. Quick, and reliable. Would highly recommended.

By from Unknown location on 05.06.2023 23:14

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The lenses arrive so quick and they are…

The lenses arrive so quick and they are good.

By from Unknown location on 05.06.2023 16:01

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Good customer service

Had to contact them as my usual lenses were out of stock. Substitute just didn't work well for me Was offered a refund right away and a return label was emailed to me Person I spoke to was so helpful.Well done

By from Unknown location on 05.06.2023 10:15

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Very helpful

Very helpful, quick service and easy to order!

By from Unknown location on 04.06.2023 18:56

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Wry helpful and fast as always

Wry helpful and fast as always. Thank you Contactlenses.

By from Unknown location on 04.06.2023 16:09

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.